Artificial Intelligence is evolving and its potential is increasingly being realised by businesses today. Ludex is using AI to transform computer interactions into human conversations, both voice and text.

The conversational interface offers opportunities for branding, customisation, and upselling, without losing sight of creating a successful customer journey

Ludex has developed an Artificial Intelligence hybrid customer care solution, Virtual Agent + Live Agent support, using existing messaging apps as its platform.

Today’s consumer is no longer willing to navigate a fragmented, time-consuming process.  They want 24/7 care, instant responses, the knowledge that their personal information is secure, and the ability to complete the exchange in a single transaction.